Bendix Case Study
For a global manufacturer, onboarding and offboarding paperwork sounds like a solved problem. For Bendix, it had quietly become a 15-minutes-per-employee tax on HR — one PDF downloaded, split, renamed, and re-uploaded by hand, over and over, across plants in three countries.
Multiply that by roughly 1,800 compliance forms a year and you get backlogs during peak hiring, real audit risk, and an HR team spending its time on file management instead of people. Here’s how Bendix turned that manual chaos into automated confidence with Rival Workflow.
Industry: Manufacturing | Product: Rival Workflow | Integration: UKG PeopleDoc | Locations: U.S., Mexico & Canada
Background
Bendix Commercial Vehicle Systems designs, develops, and supplies leading-edge active safety technologies, energy management solutions, and air brake charging and control systems and components. A member of Knorr-Bremse, Bendix is headquartered in Avon, Ohio, employs approximately 7,600 people, and runs three manufacturing plants across the U.S. and Mexico. Bendix has been a valued Rival customer for 10+ years.
The challenge: manual uploads, multiplied across regions
“Prior to integrating Rival and UKG, each completed employee form was manually uploaded into UKG PeopleDoc. With an average of 1,800 completed forms per year, this left plenty of room for error, opening up Bendix to compliance risks and delays in onboarding and offboarding.”
Astrid Hintze
Regional Project Lead, Bendix Commercial Vehicle Systems
For Astrid Hintze and the HR teams at Bendix, managing onboarding and offboarding documents had become tedious and time-consuming. For each new hire, once a completed employee form came in, HR had to download a single PDF, split it into separate files, rename every document manually, and re-upload them one by one into UKG PeopleDoc. Offboarding had its own set of manual uploads and reminders to IT. What should have taken seconds was taking up to 15 minutes per employee and creating backlogs during busy hiring periods.
Beyond the administrative drain, the process carried real compliance and audit risks. Misfiled documents, incorrect dates, and upload delays were common. With limited support and growing complexity across regions like Mexico and Canada, Bendix needed a faster, more reliable way to automate and customize documentation across a multinational workforce.
The solution: from manual chaos to automated confidence
Bendix partnered with Rival to transform a manual, error-prone process into an automated, audit-ready journey that gives HR more control across regions.
- Streamlined documentation integration with UKG. HR now uploads complete, compliant document packages into UKG with a single click in Rival — eliminating manual steps and integration errors while cutting handling time to near zero.
- Automated offboarding notifications. Rival notifies IT up to 30 days in advance of an employee’s departure, eliminating the risk of missed system access and closing compliance gaps.
- Location-specific journey customization. Region-specific journeys, languages, and fields — without sacrificing consistency or compliance.
- No-code configuration. Using Rival’s self-service drag-and-drop builder, HR can adjust forms, tokens, and journeys in minutes — no IT tickets required.
“Rival took the lead on setting up all the configurations for us. I just told them the process and the system we needed to store everything in. I’m in HR, not IT. They are lifesavers — they know how our business works and have answers to my questions before I even ask.”
Astrid Hintze
Regional Project Lead, Bendix Commercial Vehicle Systems
The benefit: faster work, more confidence
Rival is helping Bendix’s team work faster and with more confidence. The platform’s flexibility makes it easy to meet local language and compliance requirements on the backend while delivering a seamless experience for employees on the frontend.
“My team loves the system. The Rival platform is really user-friendly with no limitations. We can use the system to customize whatever we want to.”
Astrid Hintze
Regional Project Lead, Bendix Commercial Vehicle Systems
Near-zero handling time for document uploads
Multi-region, multi-language journey support
Audit-ready compliance across all locations
Seamless employee experience on day one
Measurable impact at every level
Are you ready?
Rival will help you take the hard work out of workflow. See how Rival Workflow can automate documentation, close compliance gaps, and give HR back its time. Talk to an expert.
