Qlarant, a national leader in quality, risk and innovation solutions, provides services to clients built around three core ideas: “see risks, solve problems, seize opportunities.”

As hiring and professional development needs continued to grow – and create a mountain of paperwork and data entry – the Qlarant HR team realized they needed to “seize an opportunity” internally. It was time to move to an integrated HR platform to power up reporting, eliminate paperwork and create a better employee experience.

Our mission was a single platform for the full employee lifecycle- recruiting, onboarding, learning and performance management. We needed to dramatically reduce paperwork and data entry while building an easier, more meaningful employee experience.
– Lauren Dulin, Qlarant

INTEGRATED SOLUTION – BIG TIME SAVINGS, SIMPLER EMPLOYEE EXPERIENCE

Qlarant selected Rival for the company’s powerful combination of talent management and global HR business expertise. “We implemented the full suite, starting with Rival Onboard as it was a critical need. Rival Recruit was next since recruiting desperately needed automation. We replaced our old performance system with Rival Perform and implemented learning technology for the first time with Rival Learn,” said Lauren Dulin, Director of HR, Qlarant.

Qlarant experienced a big leap forward to support hiring over 100 employees a year by using Rival Recruit. That leap includes broader posting on job boards, easier online applications for candidates and less steps through integrated background checks. “Spreadsheets have been replaced by stronger reporting,” explains Dulin. “We can pull data quickly, which means status on candidates,
compliance and more is right at our fingertips.”

RECRUITING – BIG LEAP

ONBOARDING – CONNECTED, CONSISTENT

The company has also been able to create a smooth transition and powerful new hire experience once a candidate accepts an offer.

• Paperwork is completed before day one and more
• Data transfer – automatic population of background checks, HRIS and other Rival modules
• No paper – electronic forms and workflows simplify processes and tracking completion
• Customization by role, location or contract – tasks and forms are specific to needs
• Compliance – document completion and compliance tracked (ISO-certified and auditors love)

In addition to efficiency, Qlarant created a consistent experience for its diverse workforce – from dentists and physicians to analysts and quality assurance professionals to contract employees. “The beauty of the Rival onboarding process is that everyone gets the same experience. No matter where you are located, it’s consistent with the corporate office,” said Dulin. “We can even manage employee transitions like relocations, promotions and transfers using onboarding tasks.”

Qlarant was able to develop a more robust training program through Rival Learn. The company expanded courses and made it easier for employees and managers to participate by centralizing information. Participation for new hires is driven by tasks in Rival Onbard. Employees can log on to sign up for classes, receive reminders about the schedule and track what’s completed. It’s also easier for managers to know the status of training for their teams. Reports compile results for ISO compliance, which makes life easier for auditors.

LEARNING – EASY AND ENGAGING

PERFORMANCE – ADMINISTRATION IS A BREEZE

Ease-of-use has risen to a whole new level with Rival Perform. “It’s so easy to administer, from creating forms to setting up review cycles,” said Dulin. “Our employees like it and find it simple to use, which was a big win since 42% of our workforce is remote.“ Employees and managers give the solution high marks for its ability to make remarks private or public. Dulin also stressed that it didn’t require any training – goals are easy to find, tasks require just a click and there’s a spot for notes.

By using a single platform to meet all employee lifecycle needs, Qlarant lived their mission of seizing the opportunity for a big impact. Benefits described by Dulin include decreased data entry into multiple systems, single employee records in one system and the ability to document for compliance. “Then there’s the big win in providing the same experience to everyone, no matter where they are or what they do,” said Dulin. “And when employees describe our processes as top notch – that’s a huge success.”

BIG WINS – CONSISTENT EXPERIENCE, HUGE TIME SAVINGS

ABOUT RIVAL

Rival, formerly SilkRoad Technology, is the intelligent engine powering stable agility for Human Resources teams. Its Talent Acquisition suite of recruiting, onboarding, learning, and performance products is architected for agility, optimized with automation, and designed to scale and adapt with evolving needs. As an end-to-end solution, or with a single product plugged into an existing stack, the flexibility of Rival enables change agility while maintaining business stability. With Rival, teams proactively drive talent strategies with precision and speed for maximum impact. From mid-market to Fortune 100 companies, customers agree that Rival is the ideal partner in stable agility.